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- What if my visit is still open? How to manually close your visit On occasion, our technology may take longer than expected to close your current visit. When this happens, we recommend that you manually close the visit by following ...
- Do I need to sign up every time? No! Once you create your Metropolis account, you do not need to sign up ever again! Your license plate acts as your ticket, and enables you to Drive in & Drive out se...
- When will I be charged for my visit? You will only be charged once your visit has ended.Whether you visit a Drive in and Drive out (DiDo) or a Scan To Park (STP) location, payment is always applied autom...
- Starting a new Scan to Park Visit If you are parked in a Metropolis powered Scan-to-Park lot, you must start a visit by scanning the QR code posted on the signs around the lot. Members will pre-sele...
- How to edit personal information Metropolis members now have the ability to edit their personal info on their account! To make any edits to your account information, follow the steps below: 1. ...
- How to add or remove payment information If you need to add or remove a form of payment from your account, follow the steps below. Adding payment: Log into your Metropolis account by going to app.metrop...
- How to update vehicle information Whether you have a rental, have temporary plates, or are in a different vehicle for the day, you can update your license plate information in a few easy steps. L...
- How to Sign Up for a Metropolis Account Welcome! Joining Metropolis is quick and easy. Go to app.metropolis.io and press “Sign Up” Enter your cell phone number and press “Continue”. You will immediat...