How can we help you?

How do I dispute a transaction?

To dispute a transaction on your Metropolis account, please fill out a ticket and describe your situation. To help our team best assist you, please include the following information when filling out your ticket:

  • Date and time of your visit
  • The mobile phone number on your Metropolis account
  • The license plate state and number of the vehicle you parked with during your visit

Once you submit this ticket with the information outlined above, our team will open an investigation and will be in contact with you soon.

Looking to dispute a parking ticket instead? Learn more here.