Frequently Asked Questions

Payment

• When will I be charged for my visit?
• Text - to - Pay
• Why does my visit say 48 hours?
• How do I dispute a transaction?
• Why am I being charged a fee?
• When will my monthly subscription be charged?

Account

• What if my visit did not close?
• Do I need to sign up every time?
• How do I view parking rates and hours?
• Scan to Park (STP)
• Why can't I discount?
• How do I add a rental, loaner, or temporary vehicle?

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